Frequently asked questions

In-stock pieces are dispatched within 2–3 business days. Delivery then takes 3–5 business days within India and 7–12 business days for international orders. A tracking link is emailed to you the moment your parcel ships.

Yes — we ship to over 20 countries with fully insured, tracked couriers. Any customs duties or import taxes are set by your country and are payable by you on delivery.

Shipping within India is complimentary on all orders. International shipping is calculated at checkout based on your destination, and is free above the threshold shown in your cart.

As soon as your order ships you'll receive an email and SMS with a live tracking link. You can also view status any time under your account.

If your order hasn't shipped yet, email us right away and we'll update it. Once a parcel is dispatched the address is locked by the courier and can't be changed.

Unused pieces in their original condition and packaging can be returned within 7 days of delivery. Once we receive and inspect the piece, your refund is issued to the original payment method within 5–7 business days.

Email us at care@houseofgulnaar.com with your order number and reason. We'll share a return label and instructions. Exchanges are subject to availability.

As custom and personalised pieces are made uniquely for you, they cannot be returned or exchanged unless they arrive damaged or faulty. We'll always make that clear before you order.

Orders can be cancelled for a full refund any time before they are dispatched. Once shipped, please use our return process instead.

We're so sorry. Email a photo within 48 hours of delivery and we'll arrange a replacement or full refund at no cost to you.

Each piece is crafted on natural silk with real zardozi metallic threadwork, hand-strung freshwater pearls, sheesha mirror work and resham embroidery — never machine prints or plastic beading.

Store it in the dust bag provided, away from direct sunlight and moisture. Spot-clean gently with a dry cloth. Avoid perfume and water on the embroidery, and never machine wash.

Yes. Every Gulnaar is made by master karigars over roughly 60 hours of handwork. Small natural variations are the signature of a genuine handcrafted piece, not a flaw.

We do. Because these are built to be inherited, we offer lifetime repairs on handwork — you cover only two-way shipping. Reach out and we'll take care of the rest.

We photograph in natural light to stay true to life, but screens vary and hand-dyed silks carry subtle tonal variation. This is part of their character.

Full dimensions and capacity are listed on each product page. Most comfortably hold a phone, keys, a compact and a lipstick — everything you need for the evening.

Yes — bespoke commissions are our heart. Share your colours, motifs or a moodboard with the atelier and we'll craft something one of a kind. Custom orders take 3–5 weeks.

Selected styles can be monogrammed with hand-embroidered initials. Look for the personalisation option on the product page, or ask the atelier.

We regularly craft coordinated sets for brides and their party. Contact us with quantities and dates and we'll build a timeline for you.

We accept all major cards, UPI, net banking and popular wallets within India, plus international cards and PayPal for overseas orders. All payments are encrypted and secure.

Cash on delivery is available on eligible pin codes within India, shown at checkout. International orders are prepaid.

The price reflects roughly 60 hours of skilled handwork, real materials and fair wages for our karigars. You're paying for an heirloom, not a mass-produced accessory.

On eligible orders you can split payment into interest-free instalments through the providers shown at checkout, where available in your region.

Every order arrives gift-ready in our signature keepsake packaging at no extra cost — wrapped like the heirloom it is.

Yes. Add your note in the gift message field at checkout and we'll include it on a hand-finished card, with the price slip left out.

We do — digital gift cards are delivered by email and let her choose the piece that speaks to her. Find them in the main menu.